The company, a gateway for direct debit payments taken from consumers’ bank accounts, says it lost 19 password-protected laptops in the raid.
“Our premises were the victim of a burglary which affected our office and another company in the building. Despite CCTV surveillance, locked doors, and a 24/7 security guard, nineteen password protected GoCardless staff laptops were stolen. All of our payment processing systems are secure, remain uncompromised and were unaffected by the burglary. There has been no impact on our day to day business and we continue to process payments as normal. We have already informed the police, the Financial Conduct Authority and the Information Commissioner’s Office of this burglary. We have also conducted an exhaustive internal investigation so that we can communicate to you any potential risks from this burglary. Our investigation has concluded that none of your data or your customers’ data was affected by this theft. However we believe in transparency and so wanted to inform you of this burglary anyway.” GoCardless says.
Any customers worried about this security issue should contact the company directly at [email protected]